Description

Deliver high-quality, resilient digital customer journeys through rigorous end-to-end testing and disciplined defect management.

As a Quality Assurance Lead within Quality Engineering, you independently own end-to-end testing delivery across multiple initiatives, ensuring quality outcomes, traceability, and stakeholder confidence. You plan and execute functional, integration, resilience, and regression testing across cross-system customer journeys, supported by strong defect management and governance. You continuously improve testing processes, influence cross-functional partners, and provide transparent quality reporting through dashboards and execution metrics.

Job Responsibilities

• Own quality assurance outcomes by managing testing projects end-to-end, including planning, execution, reporting, and governance.
• Build and maintain quality dashboards, test plans, and weekly test execution/status reporting to ensure transparency and traceability.
• Manage multiple projects in parallel, balancing priorities and timelines to meet delivery milestones and stakeholder expectations.
• Execute operational, manual, and functional testing across end-to-end customer journeys, including cross-system validation.
• Drive defect management end-to-end by raising clear bugs, participating in triage, coordinating fixes, retesting, and tracking closure in defect tools.
• Partner closely with Product, Operations, and Technology teams to align scope, resolve issues quickly, and ensure successful release outcomes.
• Identify opportunities to streamline and accelerate testing processes, mentoring peers and driving continuous improvement through influence.

Required qualifications, skills, and capabilities

• Strong knowledge of SDLC and the full testing lifecycle, including SAFe/Agile practices
• Extensive experience in functional, integration, resilience, and regression testing with cross-system validation
• Demonstrated ability to create test cases, maintain test scripts, and deliver governed test plans with full traceability and reporting
• Hands-on experience with defect management and tools such as JIRA, Confluence, Jenkins, and APIs, including Salesforce testing approaches

Preferred qualifications, skills, and capabilities

• Graduate or Master's degree
• 10+ years of manual testing experience
• Strong verbal and written communication with effective stakeholder management and interpersonal skills
• Strong MS Office skills with high attention to detail, analytical rigor, and multitasking/time-management ability

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n