Description

Join us to make a meaningful impact by ensuring our technology solutions meet rigorous standards and deliver reliable performance. You will collaborate with talented colleagues and business partners, gaining exposure to a variety of applications and innovative solutions. We value your analytical mindset and commitment to excellence. At JPMorganChase, you can grow your skills and advance your career while helping us maintain a secure and efficient environment. Experience a culture that encourages knowledge sharing and continuous improvement.
As a Technology Support I in the Commercial and Investment Bank, you will help ensure our application portfolio meets firm Risk & Control and Technology Governance requirements while supporting reliable day-to-day operation. You will partner with application owners and business stakeholders across a mix of internally built and vendor-developed solutions, helping drive remediation, maintain audit-ready documentation, and support a seamless user experience. Your contributions will help standardize processes and uplift documentation, fostering a collaborative and high-performing team culture.

Job Responsibilities:

• Provide technology support for a range of applications, including internally built and vendor-developed, internally and externally hosted.
• Liaise with application stakeholders on the business side where necessary.
• Monitor, analyze, and triage findings, issues, or tasks raised against our portfolio.
• Manage activities according to expected SLAs.
• Align User Access Management for external vendor applications to firmwide standards.
• Enhance processes for recording User Access Entitlements in recertification systems.
• Lead projects to standardize and uplift documentation for the application portfolio.
• Improve knowledge transfer within the team.

Required Qualifications, Capabilities, and Skills:

• Demonstrate expertise in Technology Risk & Controls and/or Governance roles.
• Apply a strong analytical mindset to prioritize effectively in a high-volume environment.
• Utilize solid organizational and project management fundamentals, including planning, tracking, and dependency management.
• Use lifecycle/work management tools (such as Jira and Confluence) to document processes clearly and consistently.
• Communicate professionally with technology and business stakeholders across multiple locations.
• Structure information into common, concise formats.

Preferred Qualifications, Capabilities, and Skills:

• Bring experience in financial services or another regulated environment.
• Show familiarity with production support concepts, including incident, problem, and change management.
• Demonstrate interest in improving operational efficiency through standardization and workflow improvements.
• Possess coding skills (beneficial but not required).

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.