Description

Join the team that manages product reference data across Wholesale Payments and partners with business platforms to integrate and use it across onboarding and service workflows.

As a Senior Product Delivery Associate within the Client Onboarding and Service team, you will co-own the delivery of product capabilities in a stable and scalable way while navigating complex data and process challenges. . You will manage several data populations and ensuring their alignment, enabling consistent and reliable product delivery. You will handle multiple priorities and be accountable for successful completion, while supporting governance driven change initiatives and resolving product delivery challenges, including those related to Product Catalog content releases. You will also document operating procedures and processes in accordance with governance guidelines, contributing to a controlled and compliant environment.

Job responsibilities

• Collaborate with the Product Delivery Manager to execute key delivery tasks, improve operational efficiencies, and drive structured Product Governance and release execution processes
• Support the execution of change management activities across functional partners, ensuring adherence to governance standards, risk and controls, and regulatory requirements across Product Setup and release cycles
• Identify and escalate blockers and dependencies to the Product Delivery Manager, supporting effective prioritization, resource alignment, and release timelines
• Partner closely with client service, implementation teams, and key stakeholders to understand business needs, identify trends, and inform improvements to product processes and execution frameworks
• Develop subject matter expertise across core applications and Product Catalog processes to proactively identify risks, control gaps, and opportunities for operational improvement
• Manage user stories, acceptance criteria, and various governance artifacts that support change intake, prioritization, and final approvals, ensuring transparency and traceability across Product Catalog release and change management processes

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, operations, or a relevant domain area, with demonstrated ability to support governance, change management, and product delivery processes
• Strong working knowledge of product platform operations, data governance, and controlled release environments (e.g., Quality Assurance (QA), User Acceptance Testing (UAT), & Production (PROD)
• Ability to manage and track work through tools such as JIRA, including user stories, intake processes, and prioritization
• Hands-on experience utilizing Alteryx and SharePoint to support data analysis, reporting, controls tracking, and workflow management
• Self-starter able to operate in a fast-paced, highly collaborative, and cross-functional environment while maintaining strong attention to detail and control adherence
• Creative problem solver with the ability to identify process inefficiencies and drive practical, scalable solutions
• Effective verbal and written communication skills, with the ability to engage stakeholders and support alignment across teams

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience supporting operating models or governance frameworks in complex environments

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.\n