Description

DESCRIPTION:

Duties: Leverage customer data to generate insights that shape business and marketing strategies for deposit portfolios. Analyze large and complex datasets, translating them into recommendations that guide decision- making and set priorities. Develop and deliver business intelligence through dashboards and executive reports, tracking key metrics such as customer engagement, conversion funnel performance, and account production, and share these findings with stakeholders. Assess omni-channel customer journeys, identifying areas of friction and uncovering opportunities to improve discoverability, increase conversion rates, and enhance the overall customer experience. Apply advanced analytics techniques and integrate both internal and external data to segment current and potential customers, identify growth opportunities, refine targeting strategies, and evaluate portfolio performance. Drive the forecasting of P&L impacts for marketing initiatives and business cases, helping to define strategic direction and priorities. Design and analyze digital experiments, measure campaign effectiveness, and communicate results and recommendations to senior leadership. Collaborate with teams across marketing, product, technology, and customer experience research to implement initiatives that drive profitable growth.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Business Analytics, Data Science, Data Analytics, or related field of study plus 3 years of experience in the job offered or as Quant Analytics, Strategic Category Analyst, Business Analyst, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Analytics, Data Science, Data Analytics, or related field of study plus 5 years of experience in the job offered or as Quant Analytics, Strategic Category Analyst, Business Analyst, or related occupation.

Skills Required: This position requires three (3) years of experience with the following: Automating the production of recurring reports and dashboards in SQL using ETL techniques and streamlined workflows; Data blending, workflow optimization, process automation, and integration of data from big data platforms using Alteryx; Developing interactive Excel and PowerPoint reports with advanced functions including VLookup, Data Analysis Add-Ons, Pivots, Macros, Data Validation, Waterfall, and Gantt Charts; Preparing performance measurements by translating quantitative information; Performing data ingestion, data transformation, and query optimization using Teradata or Snowflake big data platforms; Conducting statistical analysis and predictive modeling using R or Python; Building interactive Tableau dashboards leveraging advanced visualization, ETL automation, and ODBC connectors; Monitoring customer digital engagement across owned digital platforms, optimizing user experience, and driving data-driven marketing strategies using Adobe Analytics; Driving customer behavioral analytics and projects; Guiding A/B testing design, performance measurement, and deep dives analysis; Using customer omni channel shopping journey analysis; Conducting customer segmentation and strategic targeting using R or Python; Performing statistical analysis using machine learning methods including multivariate regression, clustering analysis, classification techniques, cohort analysis, and predictive modeling.

Job Location: 8181 Communications Parkway, Plano, TX 75024.

Full-Time.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.