Description

Contribute to improving product delivery outcomes by supporting execution, managing dependencies, and enhancing operational efficiency across product issue management workflows.

As a Product Delivery Associate - Product Issue Management within Commercial & Investment Bank's Payments Platforms, you will support the execution and optimization of product delivery processes, with a focus on issue management and release coordination. You will help manage dependencies, track delivery progress, and ensure alignment across stakeholders in a fast-paced, matrix environment.

This role requires strong organizational skills, attention to detail, and the ability to coordinate across teams to deliver consistent, high-quality outcomes.

Job Responsibilities

• Manage end-to-end endpoint rejects processes, including tracking, reporting, and coordination across stakeholders
• Support release management activities, ensuring alignment of timelines, dependencies, and deliverables
• Monitor delivery progress, identify risks and blockers, and escalate issues to ensure timely resolution
• Coordinate change management activities across functional partners, ensuring adherence to risk, controls, and regulatory requirements
• Partner with cross-functional teams to support delivery execution and improve operational efficiency
• Track and report key metrics related to issue management, rejects, and delivery outcomes
• Identify opportunities for process improvements and support implementation of efficiency initiatives
• Contribute to effective documentation and communication of processes, issues, and resolutions

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product delivery, operations, issue management, or a related domain
• Strong understanding of delivery processes and continuous improvement practices
• Experience supporting release management and deployment processes
• Strong communication skills, with ability to articulate complex issues and solutions clearly
• Strong organizational and time management skills, with attention to detail
• Analytical and problem-solving capability, with ability to interpret data and identify trends
• Ability to coordinate across stakeholders in a matrix environment

Preferred Qualifications, Capabilities, and Skills

• Knowledge of Merchant Services and payments domain
• Familiarity with product development lifecycle and Agile delivery practices
• Experience in payments, issue management, or a related domain preferred
• Understanding of payment fees, billing, or reconciliation processes
• Basic proficiency in SQL; familiarity with tools such as Stratus or Python is a plus
• Strong collaboration and communication skills

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.