Description

As a Lead Software Engineer at JPMorgan Chase within the Client Engineering Team you are at the heart of this venture, focused on getting smart ideas into the hands of our customers. You bring a curious mindset, thrive in collaborative squads and tribes, and are passionate about leveraging new technology to solve complex problems. You are solution-oriented, commercially savvy, and have a strong affinity for fintech, enabling you to design and deliver high-quality integrations that accelerate client time-to-go-live. Based in Bangalore, you will partner closely with cross-functional teams to promote product improvements and enhance our overall product offerings. You will serve as a deeply customer-oriented voice within the company, ensuring client needs and feedback are embedded into our engineering and product decisions. This first-of-its-kind role within our business demands flexibility, adaptability, a self-starter mindset, and a can-do attitude. You will help shape the long-term client and solution engineering strategy and engagement model, while also rolling up your sleeves to manage day-to-day client relationships and delivery. You will contribute to a culture that values diversity of thought, experience, and background, recognizing that inclusive teams build better products. Through your work, you will have the opportunity to make a significant impact on our clients, business partners, and the broader communities we serve.

Job Responsibilities:

• Lead clients through technical integrations of products across our portfolio
• Collaborate with software engineering and product teams to expedite product adoption
• Advise and document best practices around integrations using our APIs
• Enable customers to configure and integrate with our products and services
• Partner with engineering teams to gain a deep technical understanding of our products and roadmap
• Analyze and validate client business requirements, translating them into technical specifications
• Capture and communicate product feature needs to internal teams, championing enhancements
• Investigate and resolve customer technical queries, debugging issues in staging and development environments
• Participate in product and software release cycles, including testing and QA processes
• Support internal sales activities, including kick-offs, planning pitches, and sales demos
• Communicate complex technical concepts clearly to both technical and non-technical audiences Required qualifications, capabilities and skills:
• Demonstrate strong technical and coding background
• Show customer-facing experience as a client engineer, integration engineer, solution architect, technical consultant, software engineer, or similar role
• Exhibit fluency in reading, writing, and understanding software in multiple programming languages
• Display experience integrating RESTful APIs and webhooks
• Possess excellent verbal and written communication skills
• Present strong presentation skills and the ability to think on your feet
• Explain complex technical concepts to diverse audiences
• Apply analytical and problem-solving skills in technical environments
• Work effectively in cross-functional teams
• Manage multiple priorities in a fast-paced environment
• Maintain a proactive and solution-oriented approach