Description

Step into a role where you can modernize how we run KYC at scale-with real visibility into global regulatory requirements and the chance to partner with WKO teams worldwide. You'll help bring structure, transparency, and momentum to critical work that keeps the firm compliant and operating smoothly.

What you'll do:

• Own and drive the strategic metrics and reporting cadence for the remediation book of work, ensuring plans stay on track and outcomes are measurable.
• Build and maintain KPI frameworks, scorecards, and dashboards (e.g., progress, quality, risk, aging, throughput, SLA adherence) to support informed decision-making.
• Coordinate analysis on impacted populations, scope, and business impact, synthesizing insights into actionable executive takeaways.
• Support end-to-end root cause analysis by tracking issue trends, surfacing leading indicators, and packaging findings to inform fixes and adoption.
• Partner across Compliance, Operations, Technology, and Product to enable scalable controls and processes, leveraging strategic infrastructure and intelligent automation where it makes sense.
• Provide governance support across KYC activities, including tracking, transparency, and early escalation of risks or blockers based on data-driven signals.
• Support global stakeholders and GPO leads with metrics, reporting, and deck creation/review for senior audiences-ensuring storyline, visuals, and recommendations are executive-ready.
• Run internal controls and help ensure established protocols and standards are consistently followed.

What success looks like:

• Clean, straightforward, executive-ready decks delivered on time-clear storyline, consistent formatting, and minimal noise.
• Strategic metrics that leadership can rely on, with clear definitions, stable methodology, and transparent assumptions.
• Concise insights and calls-to-action that connect KPIs to business impact, risks, and decisions needed from Senior Management.
• Single source of truth reporting (scorecards/trackers) that reduces back-and-forth and enables fast alignment across stakeholders.

Required qualifications, capabilities, and skills

• Ability to partner with internal stakeholders across a variety of global teams
• Logical, structured approach to planning, problem solving and decision-making
• Excellent verbal, written, interpersonal and presentation skills
• Aptitude for learning new regulations, processes and technologies
• Bachelor degree or equivalent education and a predisposition to intellectual curiosity
• Fluent in English
• Advanced Excel (data cleaning, pivot tables, formulas, basic charting) and PowerPoint (executive-ready storytelling and visualization); Canva for visuals/templates is a plus

Preferred qualifications, capabilities, and skills

• Alteryx, Visual Basic, or other technical skills
• Experience working in a professional services firm or financial services firm
• Experience building executive decks that synthesize KPIs, insights, and recommendations for Senior Management (PowerPoint/Canva)
• A plus: programming for analytics (e.g., Python and/or basic analysis-oriented languages/tools such as SQL or R)

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.