Description

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. 

Job opportunities 

   - Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
   - Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
   - Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products 

Must-have qualifications 

   - Two years of post-secondary education or higher
   - Instead of the above, two years of relevant work experience 
   - Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
   - Fluent in Spanish and English (verbal and written) 

Training starts:  Various start dates available! 

Schedule: Most schedules will include a weekend day and evening hours after completion of training 

Work from home office requirements 

   - Designated workspace free from noise and other distractions
   - Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up 
   - Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) 
   - All Progressive hardware you receive needs to be connected to a surge protector 
   - High-speed internet access is at your expense unless otherwise required by law 

Compensation

   - $19.50 or $21.00 per hour depending on the role you are selected for
   - Gainshare bonus up to 8-16% of your eligible earnings based on company performance 
   - An additional 10% when you work evening or weekend hours 
   - Performance-based rewards 

Benefits 

   - 401(k) with dollar-for-dollar company match up to 6%
   - Medical, dental & vision, including free preventative care 
   - Wellness& mental health programs 
   - Health care flexible spending accounts, health savings accounts, & life insurance 
   - Paid time off 
   - Paid & unpaid sick leave where applicable, as well as short & long-term disability 
   - Parental & family leave; military leave & pay 
   - Diverse, inclusive & welcoming culture with Employee Resource Groups 
   - Career development & tuition assistance 

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. 

Equal Opportunity Employer