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MCE
San Rafael, California, United States
1 day ago

Description

Who You Are

Do you value collaboration, innovation, communication, and helping others? Are you ready to launch the next level of customer engagement in the utility sector? Are you excited to be a pioneer in technology and communication to further MCE’s mission?  As a Customer Service Representative (Customer Success Advisor I), you will lead MCE’s gold standard of service by creating a positive experience for every customer and staff interaction while efficiently addressing and resolving questions and concerns.

Who You’ll Work With

The Public Affairs department leads MCE’s customer care, outreach, and community and stakeholder engagement. The Customer Operations team is responsible for customer billing operations, customer service, and in-bound inquiries - call center, email, and select social media platforms setting the standard for customer service.



Requirements

Essential Duties and Responsibilities (Illustrative Only)

  • Daily engagement with customer inquiries, understanding their situation, responding to their questions, and guiding them to the appropriate service or program best suited to their needs
  • Build trust and develop a positive relationship with customers and staff by listening and providing timely, clear, and accurate responses
  • Collaborate with people from diverse backgrounds and levels internally and externally
  • Create innovative and design customer process flows and communications supported through technology
  • Develop and maintain agency, program, industry knowledge, and business and professional skills by participating in hands-on, classroom, and video training
  • Support and participate in all functions of the customer-facing team including, but not limited to: training, customer strategy, technical support, reporting – both internal and external and account analysis

Experience/Education

Education and experience are equivalent to GED and four (4) years of banking, hospitality, retail, or closely related field. Experience working with diverse communities and vulnerable customers.

Learn More MCE Careers Page

To Apply

Submit your resume through LinkedIn Easy Apply by 2:00 pm January 21, 2022. Selection procedures may consist of any or all of the following: resume review, interviews, and position-related skills assessment—direct questions to Carol at cdorsett@mcecleanenergy.org.

Work Environment/Condition of Employment

  • MCE strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all employees.

Job Information

  • Job ID: 60967488
  • Location:
    San Rafael, California, United States
    Concord, California, United States
  • Position Title: Customer Service Representative
  • Company Name: MCE
  • Industry: Utilities/Energy
  • Job Function: Non-profit
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 3-5 Years
  • Required Travel: 0-10%
  • Salary: $56,325.00 - $73,035.00 (Yearly Salary)
Energy/Utilities/Gas/Oil/Electric
San Rafael , CA , US

Our Mission MCE’s mission is to address climate change by reducing energy-related greenhouse gas emissions with renewable energy and energy efficiency at cost-competitive rates while offering economic and workforce benefits, and creating more equitable communities. Our Promise At MCE, we strive to provide you with clean, renewable energy at stable and affordable rates. Renewables come from constantly replenishing and virtually limitless supply of natural resources. Think sun, wind, tides, bioenergy and geothermal he...

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